Terms & Conditions

These Terms govern your use of the client portal at 2green.co.za operated by 2 Green Maintenance & Landscaping (“2Green”, “we”, “us”). By accepting an invitation to the portal, or by using it, you agree to them. They sit alongside any written quote or service agreement you accept, and where a signed agreement says something different, that agreement wins.

1. Your account

Accounts are created by invitation only. There is no public sign-up. When you accept an invitation you choose a password, and you are responsible for keeping it secure and for anything done through your account.

You can update your name, company, mobile number and address in the portal. You cannot change your own email address, because it is the key that links your account to your invoices. Email us and we will change it for you.

Please keep your contact and site details accurate. We rely on them to reach your property and to invoice you correctly.

2. Quotes

You can request a quote from the portal by describing the work and choosing a preferred date and time for a site visit. That request is not a booking. We confirm the visit with you, inspect the property, and then send you a priced quote.

A priced quote is accepted or declined by clicking the button on it in your portal. That click is an electronic acceptance and forms a binding agreement for the work and the price stated, so please read the quote before you click. Once a quote has been accepted or declined, the decision cannot be reversed in the portal, but you can contact us and we will sort it out.

Quotes reflect what we could see at the time of the visit. If we uncover something that materially changes the work, for example buried rubble or a failed irrigation main, we will stop and agree the change with you before continuing.

3. Invoices and payment

We invoice for work done and for orders placed. Invoices appear in your portal with their due date, and you can download the PDF. There are three ways an invoice gets paid:

• you pay it in the portal using a card you have saved;
• you pay it on PayFast's secure page, in which case it is marked paid only once PayFast confirms the payment to us; or
• you pay us directly and we mark it paid.

Card details are entered on PayFast's page and never on ours. Payments are processed in South African Rand.

4. Saved cards and automatic payment

You can save a card so that future payments are quicker. Please read this section, because saving a card and enabling automatic payment are related in ways worth knowing:

• Using Save card on the Billing page both stores your card and switches automatic payment on.
• When paying an invoice on PayFast, saving the card is ticked by default, and automatic payment is a separate tick that is off by default.
• Saving a card at shop checkout does not switch automatic payment on.

While automatic payment is on, you authorise us to charge your saved card for invoices that have reached their due date. We check for these daily. If a charge succeeds you are notified and the invoice is marked paid. If it fails you are notified and the invoice stays due for you to settle.

You can stop automatic payment at any time, with immediate effect and no notice period, either by unticking it on the Billing page or by removing the saved card. Removing the card does both.

5. Shop orders and delivery

The shop is inside the portal and is for existing clients. Prices and availability are confirmed by us at checkout rather than from your cart, so the amount you are charged is the current price. There is a minimum order of R5.00.

Where a product shows a delivery estimate, and where we set a delivery date on your order, those are estimates made in good faith and not guarantees. We will keep you updated as the order moves through preparing, shipped and delivered.

We do not collect a separate delivery address at checkout. Unless we agree otherwise, we deliver to the property we service for you, so please tell us if it should go somewhere else.

Risk in goods passes to you on delivery. Nothing in these Terms limits your rights under the Consumer Protection Act, including in respect of returns, defective goods and cooling-off where it applies.

6. Access to your property

For us to do the work you agree to give us reasonable access to the property on the agreed days, including access to a water point and, where the work needs it, power. If your property has gates, alarms, dogs or estate access rules, please tell us in advance.

Our team photographs work sites to record condition and completed work. Tell us if there are parts of your property you would rather we did not photograph. How we handle those photographs is set out in our Privacy Policy.

7. Cancellation and suspension

You can stop using the portal at any time, and you can ask us to close your account. Closing an account does not cancel invoices already due, and we keep financial records for the period the law requires.

We may suspend an account where amounts are overdue or where these Terms are breached. Suspension signs you out and blocks access until it is lifted. We will always try to talk to you first.

8. Acceptable use

Use the portal only for managing your own account with us. Do not attempt to access another client's information, probe or interfere with the service, or use it for anything unlawful.

9. Availability

We aim to keep the portal available but do not guarantee uninterrupted access. It may be unavailable during maintenance or because of a fault at one of the providers we depend on. If the portal is down, ordinary contact by phone, WhatsApp or email still works and your account is unaffected.

10. Liability

We are responsible for doing the work you have accepted with reasonable skill and care. To the extent the law allows, we are not liable for indirect or consequential loss, and our liability arising from the portal itself is limited to the amounts you have paid us for the service in question.

Nothing in these Terms excludes any liability that cannot be excluded under South African law, including under the Consumer Protection Act.

11. Changes to these Terms

We may update these Terms as the service changes. The date at the top of this page shows when they were last updated, and continuing to use the portal after a change means you accept the updated Terms.

12. Governing law and contact

These Terms are governed by the law of the Republic of South Africa.

Questions about these Terms, an invoice or an order: email info@2green.co.za, WhatsApp or call 083 227 1080, or write to us at Val de Vie 1084, Paarl, 7626, Western Cape.